OngoingAI

Retention X usage & market intelligence

Shopify rating

5.0 ★

127 reviews

What merchants actually report
4.99average· 122 reviews analyzed· 120 with written feedback
99% 5★0% ≤3★

39% of attributable reviewers are United States merchants. 22% had used the app for a year or more when they reviewed.

The developer replies to 86% of reviews overall.

Recent sentiment holds steady at 5.00, in line with the 4.99 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

86%

Developer response rate

Replies to critical

—

On 3★ and below

Long-term reviewers

22%

Using 1yr+ at review

Top merchant markets

United States 39%Germany 13%United Kingdom 13%Australia 8%Netherlands 8%

Tenure when reviewed

days 13%months 65%a year or more 22%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter$49/month

30-day free trial

  • • Customer & Analytics
  • • Product Analytics
  • • Customer Segmentation: 30 Segments
  • • Audience Builder
  • • Data Enhancer
Core$149/month

30-day free trial

  • • Everything in Starter
  • • Customer Segmentation: 50 Segments
  • • Marketing Attribution
  • • Conversion API
  • • Site Merchandising
Growth$249/month

30-day free trial

  • • Everything in Core
  • • Customer Segmentation: 100 Segments
  • • Lifetime Value & Churn Risk Prediction
  • • Revenue Forecasting
  • • AI-Powered Product Recommendations
What does Retention X do?

Maximize Profit Per Customer: Increase Customer Lifetime Value (LTV) & Retention with Automations.

  • Customer Intelligence: LTV, cohorts, RFM, attribution & product insights
  • Identity & Tracking: Server-side, cross-device. Resolve anonymous sessions
  • Automated Audiences: Create & sync segments to Klaviyo, Meta, Google and TikTok
  • Auto Merchandising: Sort products & collections based on real conversion data
  • Conversion API: Push enriched events to ad platforms for to optimize spend

Features

Customer loyalty - OtherAnalyticsReal-time trackingActivity trackingEvent trackingSegmentationLifetime value (LTV)Loyalty analysisCohort analysisAI insightsMarketing attributionCheckout analyticsROASProfit insightsPurchase trackingFunnel analysisUTM trackingAbandoned cartPixel trackingAnalytics dashboardCustom dashboardsMulti-store reportsBenchmarkingCustom reportsData exportHistorical analysisForecastingReport schedulingNotificationsGDPR compliance
Review history
Daily review count on the Shopify App Store
127+5 · 27d~0.2/day· Rating steady at 5.0★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Customer loyalty - Other#6 on Aug 15 → #8 on Sep 5 · 22 observed days#8▼2
  • Analytics#96 on Aug 20 → #96 on Aug 26 · 4 observed days#96

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Customer loyalty - Other on the App Store
Rank by reviews
#1 of 36
Review percentile
100th
Rating percentile
100th
On the App Store
5.7 yrs
Works with
Integrations listed for Retention X: Grow Profit & LTV
AttentiveGoogle AdsKlaviyoMetaRechargeTikTok
Apps similar to Retention X
The App Store's own "more apps like this" for Retention X
Repeat Customer Insights
5.0(14)

Free trial available

SegmentIQ ‑ Customer CRM

Free plan available

Almund‑Customer Data Platform

Free

Frequently asked questions

Maximize Profit Per Customer: Increase Customer Lifetime Value (LTV) & Retention with Automations. It's a customer loyalty - other tool for ecommerce stores.