OngoingAI

Real ID usage & market intelligence

Shopify rating

4.9 ★

36 reviews

What merchants actually report
4.79average· 34 reviews analyzed· 34 with written feedback
94% 5★6% ≤3★

53% of attributable reviewers are United States merchants. 21% had used the app for a year or more when they reviewed.

The developer replies to 9% of reviews overall and 100% of critical ones.

Recent reviewers rate Real ID 5.00, above its 4.79 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

9%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

21%

Using 1yr+ at review

Top merchant markets

United States 53%Australia 9%Canada 9%United Kingdom 9%Netherlands 3%

Tenure when reviewed

under a day 3%days 24%months 53%a year or more 21%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Flex$34.99/month
  • • 5 ID checks included per month
  • • Automatically verify high risk orders
  • • View IDs directly in your Shopify orders
  • • Selfie capture & biometric verification
  • • Optionally capture proof of address, 2FA
Essential$99.99/month

14-day free trial

  • • Unlimited ID checks
  • • Remember repeat verified customers
  • • Automatic age verification
  • • Verify before, during or after checkout
  • • Limit verification based on collections
Protect$499.99/month

14-day free trial

  • • Everything in Essential
  • • Advanced triggers
  • • Selfie capture & biometric verification
  • • Staff permissions
  • • Shopify Flow triggers & actions
What does Real ID do?

A.I. powered ID verification including verifying facial biometrics. Prevent fraud, chargebacks, automate real age verification, and protect rentals with KYC

  • Modern A.I. powered ID verification to prevent chargeback fraud and verify age.
  • Prompt for ID verification before, during or after checkout. JS SDK available.
  • Remember repeat customers so ID verification is only required once per customer.
  • Trigger ID verification automatically on certain products or high risk orders.
  • Securely review ID check photos & results directly from your Shopify dashboard

Features

FraudChargebacksFake accountsOrder validationOrder holdIdentity verificationOne-time password (OTP)COD validationBot detectionAutomated workflowsHigh-risk alertsFraud notificationsRisk reportsApp notificationsEmail notifications
Review history
Daily review count on the Shopify App Store
36+6 · 29d~0.2/day· Rating steady at 4.9★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Fraud#33▼5

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Fraud on the App Store
Rank by reviews
#19 of 235
Review percentile
92th
Rating percentile
82th
On the App Store
5.9 yrs
Works with
Integrations listed for Real ID ‑ ID verification
CheckoutCustomer accountsShopify POSShopify FlowShopify AdminCheckout ExtensibilityCustomer AccountsFlowPOSREST APIWebhooks
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The App Store's own "more apps like this" for Real ID
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Frequently asked questions

A.I. powered ID verification including verifying facial biometrics. Prevent fraud, chargebacks, automate real age verification, and protect rentals with KYC It's a fraud tool for ecommerce stores.