Otter Loyalty & Rewards

Shopify loyalty and rewards app by Okapya Software Solutions Inc.·Turn one-time shoppers into loyal customers with points, rewards, referrals, VIP tiers & more.

Snapshot

4.60(22 reviews)#78of 360 inLoyalty and rewards

Ongoing.AI tracks Otter Loyalty & Rewards daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesLoyalty and rewardsDiscounts

Rating

4.60

22 reviews

Pricing

From $15/mo

freemium

Built for Shopify

No

Years live

4

launched Jul 12, 2021

Last updated

Jun 24, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+0

28-day Δ

+0

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

#23#23#23#22#225.003.752.501.250.00May 28Jun 4Jun 11Jun 18Jun 25Total reviewsRating (0–5)
Otter Loyalty & Rewards added 0 reviews over the last 28 days.

Keyword rank over time

Where Otter Loyalty & Rewards shows up in App Store search.

Daily position on the Shopify App Store search-results page for every tracked term Otter Loyalty & Rewards ranks on. Lower is better — the Y axis is inverted so strong ranks sit at the top. Best so far: #96 on "loyalty".

#95#98#101#104#107Jun 7Jun 8Jun 9Jun 10Jun 11loyalty
1 term, 2 daily observations. Tracked daily from Ongoing.AI's App Store search snapshots — gaps are days the app fell off the captured pages entirely.

  • loyalty

    #106

    best #96

    −10 positions

Catalog position

Where Otter Loyalty & Rewards sits in the App Store.

Rank and percentile inside the Loyalty and rewards category — the competitive shape of the niche around this app.

Rank in Loyalty and rewards

#78

of 360 active apps

Review count percentile

78th

vs category siblings

Rating percentile

53th

vs category siblings

Years on App Store

4

since 2021

Listing change cadence

What Otter Loyalty & Rewards has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-04 → 2026-06-07name: Otter Loyalty → Otter Loyalty & Rewardstagline: Turn one-time shoppers into loya… → Turn one-time shoppers into loya…description: Otter Loyalty is a complete loya… → Otter Loyalty is a complete loya…pricing_tiers: Free Plan (+2 more) → Starter Plan (+1 more)shopify_lastmod: 2026-06-07 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-24handle: super-rewards-and-loyalty → otter-loyaltycategories: Loyalty and rewards (+1 more) → Loyalty and rewards (+1 more)Jun 6, 26Jun 16, 26Jun 27, 26

Categories · Jun 27

Loyalty and rewards (+1 more) → Loyalty and rewards (+1 more)

Handle · Jun 27

super-rewards-and-loyalty → otter-loyalty

Shopify Lastmod · Jun 25

2026-06-21 → 2026-06-24

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.60(22 reviews)
  • 94%positive44
  • 2%neutral1
  • 4%negative2

Popular mentions

  • customer support
  • communication channels
  • bug
  • urgent issue

Top themes

  1. customer support1
  2. communication channels1
  3. bug1
  4. urgent issue1

What merchants praise

“The app is very useful to increase the percentage of repeat buyers. This app has increased our overall revenue.”
Shushen Herbals · 5★

What merchants complain about

“Is there a way other than whatsapp to reach? Your app just sent out 20 emails in 10 mins to my clients and now I can't shut it off. We cannot use whatsapp in corporate environment and you have no other way to get in touch with you guys. Not professional at all to not have an email address or chat other than whatsapp. Please advise how I can shut this down so my customers stop getting all these emails? I keep getting 500 server errors when trying to shut it down myself.”
Fashion Hub Club · 1★ · 2024-10-30

Plans

Otter Loyalty & Rewards pricing tiers.

Starter Plan

Free to install

  • Points
  • Referrals
  • VIP tiers
  • Membership
  • Bonus events
  • Custom loyalty page
  • Automated emails
  • All features are unlocked

Scaler Plan

$15/month

  • Points expiration
  • Rewards expiration
  • Points on product page
  • Nudges & reminders
  • Integrations
  • Reports
  • Live chat
  • All features are unlocked

Capabilities

What Otter Loyalty & Rewards can do.

The 28 capabilities Otter Loyalty & Rewards lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Loyalty and rewards

Program types

4
  • Reward programs
  • Memberships
  • VIP tiers
  • Referrals

Rewards you can offer

11
  • Points
  • Discounts
  • Coupons
  • Gift cards
  • Store credit
  • POS rewards
  • Shipping rates
  • Free shipping
  • Free products
  • Membership perks
  • Custom rewards

Discounts

Discount types

9
  • Discount codes
  • Coupons
  • Flat discounts
  • Percentage discounts
  • Free shipping
  • Gifts
  • Rewards
  • Limited time offers
  • Custom discounts

Managing discounts

4
  • Custom code
  • Triggers and rules
  • Targeting
  • Segmentation

FAQ

Otter Loyalty & Rewards — frequently asked questions.

What is Otter Loyalty & Rewards on Shopify?
Otter Loyalty & Rewards is a Shopify app in the Loyalty and rewards category. Otter Loyalty is a complete loyalty solution with points, rewards, referrals, VIP tiers, membership, and more. It’s built for merchants of all sizes to help drive repeat purchases, acquire new customers, and increase retention. Fully customizable to match your brand. Fully configurable to match your needs. Friendly support for everyone. (Formerly Super Rewards). It averages 4.60 out of 5 across 22 merchant reviews on the Shopify App Store.
How do I add Otter Loyalty & Rewards on Shopify?
Open the Otter Loyalty & Rewards listing in the Shopify App Store at apps.shopify.com/otter-loyalty, choose "Add app," and complete the Shopify install flow. After installation, you can configure Otter Loyalty & Rewards from your Shopify admin under Apps.
How much does Otter Loyalty & Rewards cost?
Otter Loyalty & Rewards offers a free plan and a single paid plan at $15/month. The free plan includes Points, Referrals, VIP tiers, and Membership. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
Is Otter Loyalty & Rewards free?
Yes — Otter Loyalty & Rewards offers a free plan alongside paid options. The free plan includes Points, Referrals, and VIP tiers. Paid plans start at $15/month for advanced features.
When was Otter Loyalty & Rewards launched?
Otter Loyalty & Rewards launched on July 12, 2021 — over 4 years on the Shopify App Store. In that time it has gathered 22 merchant reviews.
Is Otter Loyalty & Rewards Built for Shopify?
Otter Loyalty & Rewards does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Otter Loyalty & Rewards alternatives?
Merchants commonly compare Otter Loyalty & Rewards with Appstle℠ Subscriptions, Smile, Stamped Reviews & Loyalty, and UpPromote Affiliate Marketing. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What complaints come up about Otter Loyalty & Rewards?
4% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are customer support, communication channels, and bug — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

Appstle Inc.

Appstle℠ Subscriptions App

5.00★7,541

Known for: pricing

Smile.io

Smile: Loyalty Program Rewards

4.90★4,271

Stamped.io

Stamped Reviews & Loyalty

4.70★3,612

Known for: pricing

UpPromote

UpPromote Affiliate Marketing

4.90★3,468
Browse more inAll Loyalty and rewards apps All Discounts apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Otter Loyalty & Rewards.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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Prefer the source? View Otter Loyalty & Rewards on the Shopify App Store ↗