OngoingAI

IssueDesk usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free plan available
FreeFree
  • • 10 open issues
  • • Email notifications
  • • Editable categories
Starter$9/month

14-day free trial · or $90/year and save 17%

  • • 50 open issues
  • • Email notifications
  • • Editable categories
  • • CSV export
  • • 3 attachments/issue (100MB storage)
Pro$29/month

14-day free trial · or $290/year and save 17%

  • • 200 open issues
  • • Email notifications
  • • Editable categories
  • • Custom status workflows
  • • 10 custom fields
Business$79/month

14-day free trial · or $790/year and save 17%

  • • Unlimited open issues
  • • Email notifications
  • • Editable categories
  • • Custom status workflows
  • • 25 custom fields
What does IssueDesk do?

Track damaged items, missing parts, and wrong shipments. Assign issues to your team, add notes with mentions, and get email notifications. Free plan available.

  • Link issues directly to Shopify orders and select affected line items
  • Dashboard showing open issues, overdue follow-ups, and urgent items
  • Assign issues to team members with automatic email notifications
  • Add notes with @mentions to collaborate and keep your team in the loop
  • Custom categories, statuses, and fields to match your workflow

Features

Orders - Other
Review history
Daily review count on the Shopify App Store
1+1 · 29d· Rating 0.0★ → 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Orders - Other on the App Store
Rank by reviews
#74 of 324
Review percentile
77th
Rating percentile
100th
On the App Store
0.4 yrs
Works with
Integrations listed for IssueDesk
Shopify Admin
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Frequently asked questions

Track damaged items, missing parts, and wrong shipments. Assign issues to your team, add notes with mentions, and get email notifications. Free plan available. It's a orders - other tool for ecommerce stores.