OngoingAI

InsureShield & CommerceShield usage & market intelligence

Shopify rating

3.8 ★

46 reviews

What merchants actually report
4.12average· 42 reviews analyzed· 42 with written feedback
74% 5★21% ≤3★

100% of attributable reviewers are United States merchants. 26% had used the app for a year or more when they reviewed.

The developer replies to 98% of reviews overall and 89% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

98%

Developer response rate

Replies to critical

89%

On 3★ and below

Long-term reviewers

26%

Using 1yr+ at review

Tenure when reviewed

days 7%months 67%a year or more 26%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
Enhanced ScoringFree to install
  • • Includes All Order Scoring
  • • Chargeback Guarantee
  • • Eligible 700+ Order Coverage (Low Risk)
  • • Product Not Received Coverage
  • • Product Not as Described Coverage
Order ScoringFree to install
  • • Auto Score Orders Before Fulfillment
  • • Flag Risky Orders with Multi-Signal Data
  • • Set Your Risk Tolerance For Review
  • • Hold Risky Orders Automatically
  • • Cancel Potential Fraudulent Orders Early
Shipping InsuranceFree to install
  • • All Carrier Small Parcel Coverage
  • • Enable Checkout Protection
  • • 0% Deductible
  • • Online Multicarrier Claims Portal
What does InsureShield & CommerceShield do?

Identify high-risk orders, offer protection at checkout, and protect shipments with real shipping insurance and fast claims payments backed by UPS Capital.

  • Identify high-risk orders with AI driven scores before they become costly losses
  • Recover more revenue with streamlined chargeback management templates
  • Protect margins with full invoice value insurance for loss, damage, or theft
  • Offer full value protection at checkout to build customer confidence
  • Get reimbursed fast so customers don't have to wait for a resolution

Features

Warranties and insuranceShippingStolen packagesLost packagesDamaged packagesCheckoutInstant quotesClaims portalClaims dashboardTrackingEmail notificationsFraudChargebacksDeliveryOrder holdCustom rulesFraud insuranceAI-powered detectionAutomated workflowsHigh-risk alertsRisk reports
Review history
Daily review count on the Shopify App Store
46+5 · 29d~0.2/day· Rating steady at 3.8★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Warranties and insurance#31▼3
  • Fraud#66▲2

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Warranties and insurance on the App Store
Rank by reviews
#7 of 65
Review percentile
91th
Rating percentile
45th
On the App Store
5.6 yrs
Works with
Integrations listed for InsureShield & CommerceShield
CheckoutAPIApp blockWebhooks
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Frequently asked questions

Identify high-risk orders, offer protection at checkout, and protect shipments with real shipping insurance and fast claims payments backed by UPS Capital. It's a warranties and insurance tool for ecommerce stores.