InsureShield Order Protection

Shopify warranties and insurance app by UPS Capital Insurance Agency Inc.·Reduce fraud before shipping and protect deliveries after checkout with simple rules‑based coverage.

Snapshot

3.70(44 reviews)#10of 84 inWarranties and insurance

Ongoing.AI tracks InsureShield Order Protection daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesWarranties and insurance

Rating

3.70

44 reviews

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

5

launched Jan 21, 2021

Last updated

Jun 28, 2026

Shopify listing

Category rank over time

Where InsureShield Order Protection sits day-by-day in Warranties and insurance.

Position across the Warranties and insurance page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Warranties and insurance leaderboard →

#21#26#30#35#39May 28May 31Jun 4Jun 7Jun 11InsureShield Order Protection · #33InsureParcel Shipping Protect · #32Shipping Protection — Assurify · #34
Best position observed: #29. InsureShield Order Protection held steady over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where InsureShield Order Protection sits in the App Store.

Rank and percentile inside the Warranties and insurance category — the competitive shape of the niche around this app.

Rank in Warranties and insurance

#10

of 84 active apps

Review count percentile

88th

vs category siblings

Rating percentile

39th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What InsureShield Order Protection has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-06 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-28Jun 10, 26Jun 20, 26Jul 1, 26

Shopify Lastmod · Jun 29

2026-06-26 → 2026-06-28

Shopify Lastmod · Jun 27

2026-06-25 → 2026-06-26

Shopify Lastmod · Jun 26

2026-06-24 → 2026-06-25

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.70(44 reviews)
  • 83%positive33
  • 0%neutral0
  • 18%negative7

Popular mentions

  • claims denial
  • customer support
  • product reliability
  • pricing

Top themes

  1. claims denial1
  2. customer support1
  3. product reliability1
  4. pricing1

What merchants praise

“I have been an InsureShield for Shopify customer since August 2002. We are satisfied with how UPS Capital takes care of our claims. They process the claim soon as you file it with them”
O Skin Med Spa · 5★

What merchants complain about

“I would not recommend this app at all. After using it for 7 months and only submitted 5 claims, they've decided to change my policy and told me that they were going to deduct $50 from every claim refund on top of what they're already charging me and my customers. The most absurd thing I've heard. But luckily, there's plenty of fish in the sea so I found me a much better app on the app store that doesn't have these ridiculous terms. Keep looking, there are way better apps out there than Insure Shield.”
Exquisite Designs Home Décor · 1★

Plans

InsureShield Order Protection pricing tiers.

Package Protection

Free to install

  • All Carrier Small Parcel Coverage
  • Enable Checkout Protection
  • 0% Deductible

Risk Intelligence

Free to install

    Capabilities

    What InsureShield Order Protection can do.

    The 9 capabilities InsureShield Order Protection lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Coverage type

    4
    • Shipping
    • Stolen packages
    • Lost packages
    • Damaged packages

    Opt-in experience

    2
    • Checkout
    • Instant quotes

    Claims management

    3
    • Claims portal
    • Claims dashboard
    • Email notifications

    FAQ

    InsureShield Order Protection — frequently asked questions.

    What is InsureShield Order Protection on Shopify?
    InsureShield Order Protection is a Shopify app in the Warranties and insurance category. The InsureShield® app helps merchants manage shipping and fraud risk across the order lifecycle. AI‑powered Risk Intelligence identifies higher‑risk orders before fulfillment, while shipping insurance helps address covered loss, damage, or theft after shipment across major carriers. Merchants can enable solutions individually or together, apply back‑end business rules, and offer optional checkout protection. Automate better decisions with fewer disruptions. Backed by UPS Capital®. It averages 3.70 out of 5 across 44 merchant reviews on the Shopify App Store.
    How much does InsureShield Order Protection cost?
    InsureShield Order Protection is priced at $0/month on the Shopify App Store.
    When was InsureShield Order Protection launched?
    InsureShield Order Protection launched on January 21, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 44 merchant reviews.
    Is InsureShield Order Protection Built for Shopify?
    InsureShield Order Protection does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best InsureShield Order Protection alternatives?
    Merchants commonly compare InsureShield Order Protection with Xcotton Post Purchase Guard, Navidium Shipping Protection, Captain Shipping Protection, and Simply Shipping Protection. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
    What complaints come up about InsureShield Order Protection?
    18% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are claims denial, customer support, and product reliability — see the review fingerprint above for the per-merchant detail.

    Alternatives

    Apps merchants pick instead.

    XCOTTON CO.

    Xcotton Post Purchase Guard

    5.00★454

    Navidium Apps

    Navidium Shipping Protection

    4.80★358

    Known for: billing-issues

    Captain Insure

    Captain Shipping Protection

    4.90★245

    Known for: integration-issues

    Lucent Innovation

    Simply Shipping Protection

    4.60★125

    Known for: bug

    Browse more inAll Warranties and insurance apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running InsureShield Order Protection.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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