Hippo

Hippo, officially listed on the Shopify App Store as Hippo: Support and Marketing, is a Shopify app in the Abandoned cart category. Hippo is a marketing automation and chat support platform that allows you to manage your customer interactions and marketing efforts in one place. The platform typically includes features such as chatbot integration, email, WhatsApp marketing & analytics. The chat support component allows you to communicate with customers in real time through a chat interface. The marketing component includes tools for creating and managing campaigns, segmenting and targeting audiences, and tracking performance. It averages 1.00 out of 5 across 1 merchant reviews on the Shopify App Store.

Hippo offers a free plan and 3 paid plans starting at $49/month and going up to $649/month. The free plan includes Free chat widget, Unlimited Contacts, 10,000 Free Emails (Monthly), and Free Whatsapp Broadcasts. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Hippo offers a free plan alongside paid options. The free plan includes Free chat widget, Unlimited Contacts, and 10,000 Free Emails (Monthly). Paid plans start at $49/month for advanced features.

Hippo launched on May 5, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.

Hippo does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Hippo with Shopify Flow, Pop Convert, SendWILL Popup Email Marketing, and Privy. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.