ExchangeIt Returns & Exchange

Shopify returns and exchanges app by Stoic Labs·Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.

Snapshot

4.90(88 reviews)#19of 182 inReturns and exchanges

Ongoing.AI tracks ExchangeIt Returns & Exchange daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchanges

Rating

4.90

88 reviews

Pricing

From $4/mo

free_trial

Built for Shopify

Yes

Years live

10

launched Sep 28, 2015

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where ExchangeIt Returns & Exchange sits day-by-day in Returns and exchanges.

Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →

#23#25#28#30#32May 28May 31Jun 4Jun 8Jun 12ExchangeIt Returns & Exchange · #30At Last — Returns & Exchanges · #29PostCo Returns & EU Withdrawal · #31
Best position observed: #28. ExchangeIt Returns & Exchange held steady over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where ExchangeIt Returns & Exchange sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#19

of 182 active apps

Review count percentile

90th

vs category siblings

Rating percentile

60th

vs category siblings

Years on App Store

10

since 2015

Listing change cadence

What ExchangeIt Returns & Exchange has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-09 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.90(88 reviews)
  • 96%positive103
  • 3%neutral3
  • 1%negative1

Top themes

    What merchants praise

    “Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!”
    The School Uniform Co. · 5★

    What merchants complain about

    “Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.”
    Blue Steel Jewelry · 2★ · 2018-09-27

    Plans

    ExchangeIt Returns & Exchange pricing tiers.

    Starter

    $4.99/month

    • 10 returns or exchanges per month
    • Admin Request Manager
    • Same Order Exchanges (new fulfillment)
    • New Order Exchanges
    • Return tracking
    • Email notifications

    Standard

    $9.99/month

    • Shopper-Facing Returns Portal
    • Unlimited returns and exchanges
    • Refunds or Store Credit options
    • Remove Exchange It Branding
    • Return Rules (time, country, product)
    • All Starter Features

    Advanced

    $19.99/month

    • All the Standard features
    • Data Export
    • Shipping Integration (Shippo)
    • Post-return Upselling
    • Multi-language Options
    • Custom Domain For Email Notifications

    Capabilities

    What ExchangeIt Returns & Exchange can do.

    The 19 capabilities ExchangeIt Returns & Exchange lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Return options

    7
    • Manual refunds
    • Exchanges
    • Replacements
    • In-store returns
    • Gift cards
    • Store credit
    • Gift returns

    Return management

    12
    • Return portal
    • Non-returnable items
    • Return windows
    • Return reasons
    • Multi-language
    • Return tracking
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Customer blocklists
    • Analytics

    FAQ

    ExchangeIt Returns & Exchange — frequently asked questions.

    What is ExchangeIt Returns & Exchange on Shopify?
    ExchangeIt Returns & Exchange is a Shopify app in the Returns and exchanges category. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. It averages 4.90 out of 5 across 88 merchant reviews on the Shopify App Store.
    How much does ExchangeIt Returns & Exchange cost?
    ExchangeIt Returns & Exchange has 3 paid plans on the Shopify App Store, starting at $4/month and going up to $19.99/month.
    Is ExchangeIt Returns & Exchange free?
    No, ExchangeIt Returns & Exchange is a paid Shopify app. Plans start at $4/month on the Shopify App Store.
    When was ExchangeIt Returns & Exchange launched?
    ExchangeIt Returns & Exchange launched on September 28, 2015 — over 10 years on the Shopify App Store. In that time it has gathered 88 merchant reviews.
    Is ExchangeIt Returns & Exchange Built for Shopify?
    Yes — ExchangeIt Returns & Exchange carries Shopify's Built for Shopify badge. This certification is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value, and is reviewed by the Shopify team rather than self-declared by the developer.
    What are the best ExchangeIt Returns & Exchange alternatives?
    Merchants commonly compare ExchangeIt Returns & Exchange with EU Withdrawal Button & Form, AfterShip Returns & Exchanges, Return Prime:Return & Exchange, and ShipStation. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,168

    Known for: ease-of-use

    AfterShip

    AfterShip Returns & Exchanges

    4.70★1,269

    Known for: customer-support

    Appsdart Solutions Private Limited

    Return Prime:Return & Exchange

    4.80★735

    Known for: customer-support

    ShipStation

    ShipStation

    4.20★669

    Known for: customer-support

    Browse more inAll Returns and exchanges apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running ExchangeIt Returns & Exchange.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on ExchangeIt Returns & Exchange

    Prefer the source? View ExchangeIt Returns & Exchange on the Shopify App Store ↗