OngoingAI

ExchangeIt Returns & Exchange usage & market intelligence

Shopify rating

4.9 ★

94 reviews

What merchants actually report
4.93average· 87 reviews analyzed· 79 with written feedback
94% 5★1% ≤3★

37% of attributable reviewers are United States merchants. 49% had used the app for a year or more when they reviewed.

The developer replies to 69% of reviews overall and 100% of critical ones.

Recent reviewers rate ExchangeIt Returns & Exchange 5.00, above its 4.93 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

69%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

49%

Using 1yr+ at review

Top merchant markets

United States 37%United Kingdom 16%Australia 14%India 8%Türkiye 2%

Tenure when reviewed

under a day 1%days 21%months 29%a year or more 49%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter$4.99/month

7-day free trial

  • • 10 returns or exchanges per month
  • • Admin Request Manager
  • • Same Order Exchanges (new fulfillment)
  • • New Order Exchanges
  • • Return tracking
Standard$9.99/month

7-day free trial

  • • Shopper-Facing Returns Portal
  • • Unlimited returns and exchanges
  • • Refunds or Store Credit options
  • • Remove Exchange It Branding
  • • Return Rules (time, country, product)
Advanced$19.99/month

7-day free trial

  • • All the Standard features
  • • Data Export
  • • Shipping Integration (Shippo)
  • • Post-return Upselling
  • • Multi-language Options
What does ExchangeIt Returns & Exchange do?

Save time with streamlined admin tools for refunds, exchanges, and restocks. Add optional self-serve to reduce support tickets and speed up return resolutions.

  • All-in-one returns: Process refunds, exchanges, restocks and customer emails
  • Self-service portal: Branded return and exchange page and emails for shoppers
  • Instant exchanges: Create replacement orders with automatic inventory management
  • Flexible refunds: Auto-calculate amounts or offer credit to boost retention
  • Full restock control: Select products, quantities, and warehouse locations

Features

Returns and exchangesManual refundsExchangesReplacementsIn-store returnsGift cardsStore creditGift returnsReturn portalNon-returnable itemsReturn windowsReturn reasonsMulti-languageReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsOrders - Other
Review history
Daily review count on the Shopify App Store
94+9 · 27d~0.3/day· Rating 5.0★ → 4.9★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#33 on Aug 15 → #32 on Sep 5 · 22 observed days#32▲1
  • Orders - Other#35 on Aug 15 → #33 on Sep 5 · 22 observed days#33▲2

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#14 of 174
Review percentile
93th
Rating percentile
72th
On the App Store
10.9 yrs
Works with
Integrations listed for ExchangeIt Returns & Exchange
CheckoutShopify AdminCustom DomainsEmailShippoZapier
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Frequently asked questions

Save time with streamlined admin tools for refunds, exchanges, and restocks. Add optional self-serve to reduce support tickets and speed up return resolutions. It's a returns and exchanges tool for ecommerce stores.