OngoingAI

Returns & EU Withdrawal‑Button usage & market intelligence

Shopify rating

4.6 ★

81 reviews

What merchants actually report
4.71average· 78 reviews analyzed· 67 with written feedback
85% 5★8% ≤3★

97% of attributable reviewers are Germany merchants. 30% had used the app for a year or more when they reviewed.

The developer replies to 18% of reviews overall and 67% of critical ones.

Recent sentiment holds steady at 4.67, in line with the 4.71 lifetime average.

Rating · last 90d

4.67

Recent direction

Replies to reviews

18%

Developer response rate

Replies to critical

67%

On 3★ and below

Long-term reviewers

30%

Using 1yr+ at review

Top merchant markets

Germany 97%Austria 1%Cyprus 1%

Tenure when reviewed

under a day 1%days 19%months 50%a year or more 30%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • Public Return-Portal
  • • Public Withdrawal-Portal
STARTER$19/month
  • • Full functionality.
  • • Für all Shopify (Basic to Plus) Tarifs
Shopify Basic$39/month
  • • Full functionality.
  • • Without additional inApp fees.
  • • For Shopify Basic Stores
Shopify Grow$59/month
  • • Full functionality.
  • • Without additional inApp fees.
  • • For Shopify Grow Stores
What does Returns & EU Withdrawal‑Button do?

Manage deine Retouren in Shopify like a Pro. Nahtlos in Shopify integriert. 100% zufriedene Händler. Retourenportal, Statistik und Vieles mehr.

  • Custom rules for returns, deadlines, and approvals
  • EU Withdrawal-Button workflow for requirements from June 19, 2026
  • User management for your team without Shopify admin access
  • Automatic return labels (DHL, DPD, GLS, Internetmarke) + return slip
  • Portal & withdrawal-form in your corporate design on your shop domain

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsQR codesStore creditAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsOrder editingRefundsReturnsDraft ordersShipping feesCustom rulesTagging
Review history
Daily review count on the Shopify App Store
81+5 · 27d~0.2/day· Rating 4.8★ → 4.6★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Order editing#12 on Aug 15 → #16 on Sep 5 · 22 observed days#16▼4
  • Returns and exchanges#20 on Aug 15 → #23 on Sep 5 · 22 observed days#23▼3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#17 of 174
Review percentile
91th
Rating percentile
60th
On the App Store
5.1 yrs
Works with
Integrations listed for Returns & EU Withdrawal‑Button
Shopify FlowShopify Admin
Apps similar to Returns & EU Withdrawal‑Button
The App Store's own "more apps like this" for Returns & EU Withdrawal‑Button
Reviso: Order editing & Upsell
5.0(1)

Free

Easy Cancel Order
5.0(1)

Free trial available

RefundMath

Free trial available

Frequently asked questions

Manage deine Retouren in Shopify like a Pro. Nahtlos in Shopify integriert. 100% zufriedene Händler. Retourenportal, Statistik und Vieles mehr. It's a returns and exchanges tool for ecommerce stores.