OngoingAI

Helium Customer Fields usage & market intelligence

Shopify rating

4.5 ★

338 reviews

What merchants actually report
4.75average· 314 reviews analyzed· 230 with written feedback
89% 5★7% ≤3★

54% of attributable reviewers are United States merchants. 34% had used the app for a year or more when they reviewed.

The developer replies to 76% of reviews overall and 86% of critical ones.

Recent reviewers rate Helium Customer Fields 4.09, below its 4.75 lifetime average.

Rating · last 90d

4.09

Recent direction

Replies to reviews

76%

Developer response rate

Replies to critical

86%

On 3★ and below

Long-term reviewers

34%

Using 1yr+ at review

Top merchant markets

United States 54%Canada 9%United Kingdom 6%Japan 5%Australia 4%

Tenure when reviewed

under a day 9%days 26%months 31%a year or more 34%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Basic$15/month

14-day free trial

  • • All standard Shopify fields
  • • Custom fields (metafields)
  • • Field validation
  • • Email notifications
  • • Form steps (multi-step forms)
Pro$30/month

14-day free trial

  • • All features from Basic
  • • Customer auto-tagging
  • • Form rules / conditional logic
  • • App integrations
  • • 5 forms
Advanced$60/month

14-day free trial

  • • All features from Pro
  • • Account Approval
  • • REST API access
  • • Priority support
  • • Unlimited forms
Plus$200/month

14-day free trial

  • • All features from Advanced
  • • Dedicated account manager
  • • Sync more than 50k customers
  • • Plans start at $200
  • • See all pricing options for more info
What does Helium Customer Fields do?

Register customers with extra fields, create wholesale application forms, automatic customer tags, and much more.

  • Simple drag-and-drop form builder with field types for nearly any use case
  • Approve Wholesale/B2B customers with account approval or email verification
  • Allow customers to edit their own data (name, email, or custom fields)
  • Configure automatic and/or conditional customer tags to organize customer groups
  • Developer-friendly! Front-end and back-end APIs are available for custom builds

Features

Accounts and loginEmail verificationAccounts portalProfilesTaggingActivation linkRegistration formsCustom fieldsApprove requestsCustom rulesFormsApplicationsContactsCustomFeedbackFile uploadMulti-stepRegistrationsSurveysWholesaleDrag-and-drop editorCustom CSSEmbedded formsEmail templatesDynamic logicConditional logicEmail responsesAuto-syncData exportDashboardForm limitsStatus trackingHistoryAnalyticsCAPTCHA
Review history
Daily review count on the Shopify App Store
338+30 · 27d~1.1/day· Rating 4.6★ → 4.5★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Forms#13 on Aug 15 → #14 on Sep 5 · 22 observed days#14▼1
  • Accounts and login#13 on Aug 15 → #16 on Sep 5 · 22 observed days#16▼3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Accounts and login on the App Store
Rank by reviews
#3 of 176
Review percentile
99th
Rating percentile
60th
On the App Store
11.1 yrs
Works with
Integrations listed for Helium Customer Fields
CheckoutCustomer accountsShopify FlowShopify AdminAlloyCustomerHubHappy Birthday DiscountsOmnisendSlackZapier
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Frequently asked questions

Register customers with extra fields, create wholesale application forms, automatic customer tags, and much more. It's a accounts and login tool for ecommerce stores.