OngoingAI

Customer.guru Net Promoter NPS usage & market intelligence

Shopify rating

4.6 ★

64 reviews

What merchants actually report
4.57average· 56 reviews analyzed· 56 with written feedback
75% 5★9% ≤3★

23% of attributable reviewers are United States merchants. 13% had used the app for a year or more when they reviewed.

The developer replies to 2% of reviews overall and 20% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

2%

Developer response rate

Replies to critical

20%

On 3★ and below

Long-term reviewers

13%

Using 1yr+ at review

Top merchant markets

United States 23%United Kingdom 20%India 9%Canada 7%Australia 5%

Tenure when reviewed

under a day 21%days 29%months 38%a year or more 13%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • survey up-to 5 users per month
Hobbyist$50/month
  • • survey up-to 1,000 users per month
Small Business$150/month
  • • survey up-to 5,000 users per month
Advanced$250/month
  • • survey up-to 10,000 users per month
  • • designed for Shopify PLUS
What does Customer.guru Net Promoter NPS do?

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orde...

  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

Features

AnalyticsLoyalty analysisCohort analysisCheckout analyticsHeatmapsAnalytics dashboardCustom dashboardsBenchmarkingData exportHistorical analysisNotificationsProduct reviewsTestimonialsEmail requestsPop-upsFormsSurveysImport and export
Review history
Daily review count on the Shopify App Store
64+10 · 26d~0.4/day· Rating steady at 4.6★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Analytics on the App Store
Rank by reviews
#36 of 1,262
Review percentile
97th
Rating percentile
73th
On the App Store
10 yrs
Works with
Integrations listed for Customer.guru Net Promoter NPS
deskfacebook adsgoogle analyticsslackzapierzendesk
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Frequently asked questions

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orde... It's a analytics tool for ecommerce stores.