Customer.guru Net Promoter NPS

Shopify analytics app by Customer.guru·Track segmented customer satisfaction with Net Promoter Score-based surveys

Snapshot

4.60(65 reviews)#61of 1,279 inAnalytics

Ongoing.AI tracks Customer.guru Net Promoter NPS daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesAnalyticsProduct reviews

Rating

4.60

65 reviews

Pricing

From $50/mo

freemium

Built for Shopify

No

Years live

9

launched Aug 31, 2016

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Customer.guru Net Promoter NPS sits in the App Store.

Rank and percentile inside the Analytics category — the competitive shape of the niche around this app.

Rank in Analytics

#61

of 1279 active apps

Review count percentile

95th

vs category siblings

Rating percentile

68th

vs category siblings

Years on App Store

9

since 2016

Listing change cadence

What Customer.guru Net Promoter NPS has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-08 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-06-13 → 2026-06-16

Shopify Lastmod · Jun 14

2026-05-08 → 2026-06-13

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.60(65 reviews)
  • 93%positive107
  • 3%neutral3
  • 4%negative5

Top themes

    What merchants praise

    “Easy to start using, great for understanding your customers' thoughts on your store. Expensive, compared to other apps.”
    Motherna · 5★

    What merchants complain about

    “No one reviews you for 2 weeks? 99% of your reviews are 10/10? doesn't matter cause it'll go to 3 stars out of 5 if you have no reviews for 2 weeks. How can you not get any reviews in 2 weeks? well unless you pay $50 a month you only get 5 free emails to send out to customers per month to ask them to write a review. So it's very easy to not get any reviews for 2 weeks. Good initally but very very overpriced considering I can use many, many other alternatives doing the exact same thing for free”
    Ddlgworld · 1★

    Plans

    Customer.guru Net Promoter NPS pricing tiers.

    Free

    Free

    • survey up-to 5 users per month

    Hobbyist

    $50/month

    • survey up-to 1,000 users per month

    Small Business

    $150/month

    • survey up-to 5,000 users per month

    Advanced

    $250/month

    • survey up-to 10,000 users per month
    • designed for Shopify PLUS

    Capabilities

    What Customer.guru Net Promoter NPS can do.

    The 16 capabilities Customer.guru Net Promoter NPS lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Analytics

    Customer behavior

    2
    • Loyalty analysis
    • Cohort analysis

    Marketing and sales

    1
    • Checkout analytics

    Visuals and reports

    7
    • Heatmaps
    • Analytics dashboard
    • Custom dashboards
    • Benchmarking
    • Data export
    • Historical analysis
    • Notifications

    Product reviews

    Display options

    1
    • Testimonials

    Ways to collect reviews

    5
    • Email requests
    • Pop-ups
    • Forms
    • Surveys
    • Import and export

    FAQ

    Customer.guru Net Promoter NPS — frequently asked questions.

    What is Customer.guru Net Promoter NPS on Shopify?
    Customer.guru Net Promoter NPS is a Shopify app in the Analytics category. See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. It averages 4.60 out of 5 across 65 merchant reviews on the Shopify App Store.
    How much does Customer.guru Net Promoter NPS cost?
    Customer.guru Net Promoter NPS offers a free plan and 3 paid plans starting at $50/month and going up to $250/month. The free plan includes survey up-to 5 users per month. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Customer.guru Net Promoter NPS free?
    Yes — Customer.guru Net Promoter NPS offers a free plan alongside paid options. The free plan includes survey up-to 5 users per month. Paid plans start at $50/month for advanced features.
    When was Customer.guru Net Promoter NPS launched?
    Customer.guru Net Promoter NPS launched on August 31, 2016 — over 9 years on the Shopify App Store. In that time it has gathered 65 merchant reviews.
    Is Customer.guru Net Promoter NPS Built for Shopify?
    Customer.guru Net Promoter NPS does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Customer.guru Net Promoter NPS alternatives?
    Merchants commonly compare Customer.guru Net Promoter NPS with Judge.me, Loox, Yotpo, and Stamped Reviews & Loyalty. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Judge.me

    Judge.me Product Reviews App

    5.00★41,006

    Known for: customer-support

    Loox

    Loox ‑ Product Reviews App

    4.90★8,051

    Known for: customer-support

    Yotpo

    Yotpo: Product Reviews App

    4.80★4,403

    Known for: customer-support

    Stamped.io

    Stamped Reviews & Loyalty

    4.70★3,613

    Known for: customer-support

    Browse more inAll Analytics apps All Product reviews apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Customer.guru Net Promoter NPS.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Customer.guru Net Promoter NPS

    Prefer the source? View Customer.guru Net Promoter NPS on the Shopify App Store ↗