Ping

Shopify order tracking app by Beefy Nachos Ltd·Allow your customers to ask their Alexa device for updates on their order from your store.

Snapshot

#178of 256 inOrder tracking

Ping is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesOrder trackingDelivery and pickup

Pricing

From $1/mo

free_trial

Built for Shopify

No

Years live

6

launched Jun 5, 2020

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Ping sits in the App Store.

Rank and percentile inside the Order tracking category — the competitive shape of the niche around this app.

Rank in Order tracking

#178

of 256 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

6

since 2020

Listing change cadence

What Ping has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

Ping pricing tiers.

Local

$1.99/month

  • For merchants who deliver locally
  • Send an Alexa alert when order's been received/on the way
  • Allow customers to ask for a delivery update

Basic

$9.99/month

  • 'Where's my delivery?' Enable customers to ask for order/delivery updates
  • Automated tracking with over 600 couriers

Advanced

$15.99/month

  • Everything in Basic plan
  • Notifications: Automatically notify a customer's Alexa enabled device at key points in their orders' delivery

FAQ

Ping — frequently asked questions.

What is Ping on Shopify?
Ping, officially listed on the Shopify App Store as Ping: Order Updates with Alexa, is a Shopify app in the Order tracking category. The number of households with an Alexa device is the highest it's ever been. Give your customers more control with Ping: Order Updates with Alexa. Ping gives your store a new superpower. Your customers can ask their Alexa device, 'where's my delivery' to get an up to date status on their order. From dispatch to delivery. Alexa devices can also receive notifications for key parts in the delivery. Install Ping: Order Updates with Alexa today.
How much does Ping cost?
Ping has 3 paid plans on the Shopify App Store, starting at $1/month and going up to $15.99/month.
Is Ping free?
No, Ping is a paid Shopify app. Plans start at $1/month on the Shopify App Store.
When was Ping launched?
Ping launched on June 5, 2020 — over 6 years on the Shopify App Store.
Is Ping Built for Shopify?
Ping does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Ping alternatives?
Merchants commonly compare Ping with 17TRACK Order Tracking, ParcelWILL Order Tracking, Zapiet, and Track123 Order Tracking. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

17TRACK

17TRACK Order Tracking

4.90★3,573

Known for: customer-support

CWILL

ParcelWILL Order Tracking

5.00★2,562

Zapiet

Zapiet ‑ Pickup + Delivery

4.90★1,787

Known for: customer-support

Track123

Track123 Order Tracking

4.90★1,465

Known for: customer-support

Browse more inAll Order tracking apps All Delivery and pickup apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Ping.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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Prefer the source? View Ping on the Shopify App Store ↗