Conversations
Answer customers live, by chat or email, from one inbox.
By OngoingAI4 articles
- Chat with visitors liveReply from the inbox, see when your answer was read, and keep things moving.
- Online and away: what visitors seeHow the messenger knows someone's around, and what happens when nobody is.
- When visitors leave: replies by emailUnread chat replies are emailed, and email replies come back into the chat.
- Turn a conversation into a ticketTrack work that takes longer than a chat, without losing the conversation.
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