Changelog
Stay up to date with all of the latest additions and improvements we've made to Ongoing Subscriptions.
Introducing Our New Customizable Subscription Tooltip Feature!
Exciting News from the Ongoing Subscriptions Team
We are thrilled to announce the launch of our latest feature that's all about enhancing your experience and providing you with flexibility like never before: the fully customizable and translatable tooltip!
Customization at Your Fingertips
Our new tooltip feature allows you to tailor the information that pops up on subscription options to fit your unique needs. Whether you want to clarify subscription terms, provide additional details about savings, or guide your customers through the subscription process, our tooltips are here to convey your message with ease.
With this new feature, you can:
Edit Tooltip Text: Craft the perfect message that resonates with your audience. Change the tooltip content as often as you need to ensure that your customers have the most current information.
Localize Your Content: Connect with your global audience by translating tooltips into any language. Our feature supports internationalization, making your subscription products accessible and understandable to everyone, everywhere.
How Does It Work?
Simply hover over the question mark next to your subscription options, and the customizable tooltip will appear with the text you've set. To edit or translate the tooltip content, access the 'Subscription Details Hover' section in your 2.0 Shopify Theme Builder dashboard. It’s user-friendly, quick, and changes are updated in real-time!
Stay Informed, Stay Empowered
We believe that communication is key to customer satisfaction. Our customizable tooltips are a testament to our commitment to providing you with the tools to communicate effectively with your subscribers.
Keep an eye on our updates as we continue to roll out new features designed to make your Ongoing Subscriptions experience as seamless and helpful as possible.
Thank you for choosing Ongoing Subscriptions. We can't wait to see how you'll use these tooltips to enhance your subscribers' journey!
Boost Shopper Confidence and Improve Conversion Rates
We understand that the freedom to make informed choices is crucial for our customers. That's why our new Ongoing™️ Subscriptions tooltip feature is designed to empower your shoppers, providing them with on-demand information to feel secure and well-informed about their subscription choices.
Clear, accessible information at the point of purchase not only builds trust but also reinforces the flexibility and control users have over their subscription. This transparency is key to boosting shopper confidence, encouraging them to proceed with their purchases, and ultimately, helping to improve your conversion rates.
By demystifying the fine print and making subscription terms understandable at a glance, we're not just enhancing the user experience — we're helping to foster a trustworthy relationship between you and your customers.
Start Customizing Today!
Dive in now by logging into your Ongoing Subscriptions dashboard and explore the new tooltip feature. Need help or have feedback? Our support team is just a click away and always ready to assist.
Stay tuned for more exciting features, and thank you for being a part of our ongoing journey to improve and innovate.
Happy Customizing!
The Ongoing Subscriptions Team
Ongoing Retention Reports - Cancellation Insights
Now Ongoing has a new report for your subscription data that will show you all the cancellation reasons your subscribers have chosen during off-boarding.
This information is key for retention and making actionable changes in your company in order to retain future and existing subscribers.
Knowing the reasons why your customers choose to cancel their subscription with your company is incredibly important.
First, it lets you know why they have decided to leave, or discontinue their service in a detailed manner that allows you to verify with real data the reason they no longer want to be subscribed.
Having subscription data such as this is helpful for understanding how you can change your service or product to reduce the amount of subscription cancellations.
For example, there are options such as the product is too expensive or shipping is too expensive. This alerts the merchant to potential pricing issue that could potentially be remedied.
Having subscription cancellation data allows the merchant to quickly see why people are leaving, and the top reasons should be examined.
These cancellation reasons all have an action.
Too expensive - Can the subscription product price be reduced or can the subscription discount be increased?
Shipping too Expensive - Can the shipping cost be reduced or can you offer free subscription shipping?
Other - Ongoing allows the subscriber to write a private note to the merchant explaining their reason for cancelling the subscription in full detail
Need to change the product - Customers want to make changes to their subscription product, are you making the Subscriber Portal accessible on your website's homepage?
I'm coming back, this is temporary - Shows the merchant that the customer meant to pause, but decided to cancel and then reactivate later. Can be considered a soft cancelled, and a good sign that the customer will return. What efforts is the merchant making to bring the customer back to reactivate their subscription? This is a good sign the customer likes your product, but for some reason (unknown) they need to take a break for a short bit. In this case, it's always a good idea to have a newsletter and keep them interested in your new and existing products to remind them of your brand.
Only meant to order once - They wanted a one time purchase option but didn't see one or they chose to subscribe (perhaps for the discount only ) and have decided to opt out before another recurring order is processed. Not much you can do about someone not wanting a subscription in general.
Wanted to Change Shipping Address - This is an option on the Ongoing Subscriber Portal
Too Frequent - What frequencies are you currently offering on your subscription options? Are they too often? Could you add some more frequencies such as Every 2/3/4 months? You can also let people know which frequency is most common to help them choose.
I Don't Like The Product - What can you do differently to improve your subscription product or subscription service? You could send out a survey to measure customer satisfaction and identify areas of improvement. Talk to your customers, see what they don't like (and what they do like! ) Do more of what they like, and less of what they don't like.
Translatable Subscriber Portal Sign-in Link Page - Ongoing Subscriptions
Not only is Ongoing Subscriptions the best Shopify app there for customers both in the USA and outside the USA because of their amazing tools to help your store grow with automatic recurring orders, but now Ongoing has launched even MORE translatable features to help stores located in non-english speaking countries.
This new improvement is great for Shopify stores located in Europe, Asia, Africa, South America, China, or pretty much anywhere where you want to use a different language other than English.
With Ongoing Subscriptions you have fully control over ALL translations
Here's a quick over view of our latest releases for supporting fully translatable subscriptions for international Shopify stores.
✨NEW✨ Subscriber Portal Sign-in Link Page
A page on we create for your website where customers can request an easy one-time email containing a sign-in link to instantly access the Ongoing Subscriber Portal - Now fully translatable!
🎉 Subscription Widget
This is how the subscriptions options appear on your product page - always fully translatable!
🎉Subscription Emails
Automatic emails to the customer about their recurring billing & subscription orders - always fully translatable!
🎉 Ongoing™️ Build a Box
Our powerful tool for bundling products to get a higher order value - always fully translatable!
🎉 Password-less Subscriber Portal
what your customer sees on their side when managing a subscription order - always fully translatable!
New Feature - Ongoing "Build a Box" Displays Product Options
Now Ongoing Build a Box displays the variants (options) for your products so your customers can select the size/ color / or whatever options you are offering.
Shopify product variants are different options or variations of a product that you can sell, such as size, color, or material. Product variants allow you to offer customers different options for a single product, and manage each variant's inventory, price, and image separately within your Shopify store.
This is helpful for keeping your shoppers on the Build a Box page, and give them exactly what they are looking for.
Displaying Shopify product variants on a "Build a Box" page is important for several reasons:
Personalization: Displaying product variants allows shoppers to select specific options for each product that they want to include in their subscription box, which makes their box more personalized to their preferences.
Product Information: Showing product variants provides shoppers with important product information such as size, color, and other options that they can choose from, which helps them make an informed decision when building their subscription box.
Improved User Experience: By providing shoppers with a clear and easy way to choose product variants, you can improve their overall shopping experience, making it more intuitive and user-friendly.
Inventory Management: By integrating product variants with your Shopify store, you can keep track of your inventory levels for each variant and ensure that customers can only select variants that are in stock.
Updates Dynamically in Real-Time: The variant options that display is in real-time, so whatever options you have on your Shopify Product page, will be displayed on the Build a Box. If you update your Shopify Product page to have new variants, the new variants will be instantly displayed on the Build a Box page.
Display Variant specific Pricing - If you have some product options (variants) that are a different price (like more or less expensive) Ongoing will display the price of that variant on the Build a Box.
Displays Variant in Order Summary - Shoppers can easily see a summary of all the different products they've selected in the Order Summary, along with a note about the variant they selected.
Overall, displaying Shopify product variants on a "build your own subscription box" page helps to provide a more personalized and streamlined shopping experience for customers, which can increase customer satisfaction and drive sales for your business.
New Feature - View Product Details "More Info" on Build a Box Subscriptions for Shopify
unched a new feature on Ongoing's Build a Box which allows shoppers to see more information about a product.
When a shopper clicks on "More Info", they will be able to see the details of the product.
The product description that gets displayed is pulled straight from the Shopify description in real time (dynamically).
This streamlined approach means if you update your Shopify product, your product details on your Build a Box page will automatically be updated.
This helps customers stay on your Build a Box page (shopping!) and drastically reduces the chances of them leaving the Build a Box page to visit that product on your store to see the description, as they will be able to see the product description right there on the Build a Box page.
Benefits of the "More Information" feature on Build a Box:
Lets the shopper see more details about a subscription product
Increases the chances of the shopper buying the product
Lowers the chances of the shopper leaving the Build a Box page
Increases sales conversions of heading to checkout
Lowers the stats of an abandoned cart
Increases conversions of shopper purchasing a recurring order powered by Ongoing
More Info feature on Build a Box - Ongoing Subscriptions - Watch Video
Custom Pack Sizes for Ongoing Subscriptions "Build a Box"
The latest release for Ongoing Subscriptions now allows custom pack sizes for Build a Box, which is fully controllable by the merchant.
What are Pack Sizes for Build a Box?
Ongoing Subscriptions allows merchants to easily different pack sizes when shoppers are creating their Build a Box.
Shoppers can easily choose the pack size they would like, which is connected to a subscription discount, and start choosing the products they'd like to order.
Having a pack size for the Build a Box subscription allows the merchant to instantly attribute a minimum and maximum item amount.
For example, if the customer chooses a 6-pack for their Ongoing Build a Box Subscription, then the minimum & maximum item amount are instantly set to six.
This is helpful for communicating to the shopper how many products they need to choose from the selection below and also for limiting the amount of products the customers choose.
Why offer Pack Sizes on Build a Box?
Having a Pack Size on the Ongoing Build a Box allows merchants to have further control and flexibility when it comes to the type of subscription boxes they'd like to offer to their customers.
Having a pack size on the Build a Box helps to increase the average order value, because it's saying to the shopper " you have to buy X amount of products to get this subscription discount".
Having a pack size is an easy way to tell the customer how many products they need to subscribe to when creating their very own Build a Box.
Benefits of Offering Pack Sizes on Build a Box with Ongoing Subscriptions
Pack sizes for Build a Box are great merchants who have special packaging that can only fit a certain amount of items.
If for example, a wine company has a box that fits 6 wine bottles and another box that fits 12 wine bottles, they might just want to offer a 6 and 12 pack option on their Ongoing Subscriptions Build a Box.
Offering pack sizes to maximize efficiency with fulfillment and shipping costs is a great way to have a strong profit margin when it comes to selling subscriptions on Shopify.
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